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No routing bot. No 'we've received your message.' You'll hear back with a specific answer from a specific human. Pick the address that matches your question and route yourself.
Fill this in and we’ll route it internally. If you prefer email, every address below goes to the same team.
No routing bot. No shared help-desk. Each address below has an owner, a purpose, and an SLA. Write to the closest match — we’ll re-route if it’s off, no big deal.
Questions about the product, the company, or the stance.
You're a user and something broke. We'll fix it fast.
Journalists, analysts, coverage requests, quotes.
Integrations, distribution, publisher relationships.
Schools, universities, pilot programs, procurement.
Applications and roles we haven't listed yet.
Responsible disclosure, bug bounty, PGP key on request.
DPAs, subpoenas, DMCA, everything with a signature.
Data-subject requests, GDPR/CCPA questions, deletion escalation.
Below: the common asks that have a one-click path in the product. Faster than email for both of us.
| if you want to | go here instead |
|---|---|
| Report a security bug | security@brainback.chat with PGP-signed body if possible |
| Cancel your account | Settings → Billing → Cancel (no email needed) |
| Delete your account | Settings → Privacy → Delete Account (no email needed) |
| Export your data | Settings → Privacy → Export (no email needed) |
| Refund a subscription | support@brainback.chat with your account email + charge date |
| Pilot for your school | institutions@brainback.chat — include institution + rough seat count |
| Get on the roadmap | Read /roadmap first — most requests are already tracked publicly |
A distributed team gathered in Toronto a few times a year. No physical office to visit — we’d much rather answer your email than have you fly in.
Roan Priatel operating as Brainback, Ontario, Canada. For service of process and legal correspondence, use legal@brainback.chat — we’ll respond with the current registered-agent address. Statutory reply windows respected.
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9 inboxes · 7 humans · 0 bots · 24h typical reply.